SHIPPING
Do you ship worldwide?
Yes. All prints are carefully packaged and shipped in a postal tube to destinations worldwide.
International orders may be subject to import duties and taxes levied by the destination country's government. Any such charges are not included in your order total and are the responsibility of the recipient. Customs policies vary by country — please contact your local customs office for details on duties and taxes that may apply.
Why is shipping a flat rate of $60 for prints?
Worldwide shipping is calculated separately and added to the print price at checkout. To help minimise your costs, I cover half of the total shipping expense — meaning $60 reflects only half the actual cost. My master printer in Sydney, Australia handles the printing, packing, and shipping of each artwork, and this expense is shared between us. Handling and insuring large artworks for international shipping from Australia can be costly, and I aim to offset some of this cost to offer the best possible value.
What is the production time for a print?
All photographic prints are custom-ordered, with a production time of 5–7 working days from the date of order.
What is the estimated shipping time from the studio in Sydney?
Australia-wide: 7–10 business days (rural areas may take up to 14 days).
International: 10–14 working days, depending on destination.
Is my parcel tracked?
Yes. All parcels are tracked and require a signature on delivery — a reliable service I've used for several years without issue. Once your print is dispatched, you'll receive an email with your tracking information, and your parcel will be handled with the utmost care throughout delivery.
Can I collect my print instead of having it shipped?
If you're based in Sydney, you're welcome to collect your print directly from my printer in Surry Hills to avoid postage costs. Simply let me know, and I'll send you the collection address via email.
Do you offer framing?
Framing is currently only available to clients based in Sydney, Australia. Please contact me by email to discuss framing options — we'll work together to arrange the best option for collection or delivery.
Shipping & Damage Policy:
No refunds or returns are accepted unless the artwork arrives significantly damaged in transit, and this is confirmed through photographic evidence provided to me. Louisa Seton Photography is not responsible for prints lost after dispatch. You will receive a tracking number via email upon shipment — please monitor your parcel's progress until delivery. If your parcel appears lost, notify me immediately so it can be reported to the courier. Prompt reporting is essential: delays may hinder recovery efforts, and if a loss isn't reported within three weeks of the shipping date, successful recovery may not be possible.
Need more information?
Browse our frequently asked questions above for a quick answer. For anything else, please contact us.